Terms of service

TERMS OF SERVICE

Last Updated: July 18, 2026

Welcome to Cxuw ("Cxuw," "we," "our," or "us").

These Terms of Service ("Terms") govern your access to and use of https://cxuw.net (the "Website"), including all products, services, content, customer accounts, features, applications, and communications made available by Cxuw.

By accessing or using our Website, creating an account, placing an order, or otherwise interacting with our Services, you confirm that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any additional policies published on our Website, each of which forms part of these Terms by reference.

If you do not agree to these Terms, you must not access or use our Website or Services.

1. Eligibility

You may only use our Website if you are legally capable of entering into a binding agreement under the laws applicable in your place of residence.

If you are under the age of legal majority, you may only use the Website under the supervision and with the permission of a parent or legal guardian.

By placing an order, you represent and warrant that:

  • all information you provide is accurate, complete, and current;
  • you are authorised to use the selected payment method;
  • your purchase does not violate any applicable law; and
  • you have the legal capacity to enter into this agreement.

2. Your Account

Creating a customer account allows you to access certain features of our Website, including order history, shipment tracking, saved preferences, and a faster checkout experience.

You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account.

You agree to:

  • keep your password secure;
  • provide accurate account information;
  • promptly update any information that changes;
  • immediately notify us of any unauthorised access or suspected security breach.

We reserve the right to suspend, restrict, or permanently terminate accounts where we reasonably believe fraudulent, unlawful, abusive, or suspicious activity has occurred.

3. Products

We strive to ensure that every product displayed on our Website is described accurately.

However, product descriptions, images, colours, packaging, ingredients, nutritional information, and other content are provided for general informational purposes only and may occasionally contain typographical errors, inaccuracies, or omissions.

Product appearance may vary due to:

  • monitor settings;
  • lighting conditions;
  • packaging updates;
  • manufacturing improvements; or
  • natural variations in raw ingredients.

Minor differences between product photographs and the product received do not constitute a defect.

We reserve the right, at any time and without prior notice, to:

  • modify products;
  • improve formulations;
  • update packaging;
  • discontinue products;
  • limit purchase quantities;
  • refuse sales; or
  • correct any errors appearing on the Website.

4. Product Availability

All products are offered subject to availability.

Placing a product in your shopping cart does not reserve inventory.

If a product becomes unavailable after an order is placed, we may cancel the affected order and issue an appropriate refund.

We also reserve the right to limit purchases where we reasonably believe orders are being placed for resale, commercial distribution, or promotional abuse.

5. Pricing & Payment

All prices displayed on our Website are shown in the currency selected during checkout.

Prices may change at any time without prior notice.

While we make every effort to ensure pricing accuracy, genuine pricing errors may occasionally occur.

Where a pricing error is identified before shipment, we reserve the right to:

  • cancel the order;
  • contact you with the corrected price; or
  • provide the option to proceed at the corrected price.

Payments are processed securely through Shopify Payments and supported payment providers, including Shop Pay, Apple Pay, Google Pay, and major credit or debit cards accepted by Shopify Payments.

Payment must be successfully authorised before your order is accepted.

We do not store your complete payment card details.

6. Taxes

Applicable taxes will be calculated during checkout where required by law.

Customers are responsible for any customs duties, import charges, brokerage fees, or similar government charges applicable to their purchase unless expressly stated otherwise.

7. Orders

Submitting an order constitutes an offer to purchase our products.

Receipt of an automated order confirmation email acknowledges that your order has been received but does not constitute acceptance of your order.

A binding contract is formed only when your order has been accepted and dispatched.

We reserve the right to refuse, limit, or cancel any order where we reasonably believe:

  • fraud has occurred;
  • payment cannot be verified;
  • pricing errors exist;
  • inventory is unavailable;
  • promotional offers have been abused;
  • resale activity is suspected;
  • these Terms have been violated; or
  • fulfilling the order would otherwise be unlawful or inappropriate.

If payment has already been captured for a cancelled order, we will issue a refund to the original payment method.

8. Shipping & Delivery

We currently ship exclusively within the United States.

Estimated processing and delivery times are provided as estimates only and are not guaranteed.

Delivery times may be affected by factors beyond our reasonable control, including carrier delays, weather conditions, natural disasters, public holidays, customs inspections, labour disruptions, or incorrect shipping information supplied by the customer.

Ownership and risk of loss transfer to you once your order has been delivered to the shipping address provided during checkout.

Customers are solely responsible for ensuring their shipping information is complete and accurate before placing an order.

9. Returns & Refunds

Our return and refund procedures are governed by our separate Refund Policy, which forms part of these Terms.

By placing an order, you acknowledge that you have read and agree to our Refund Policy.

Approved refunds will be issued to the original payment method unless otherwise required by applicable law.

10. Health & Supplement Disclaimer

The information provided on this Website is intended solely for general educational and informational purposes.

Nothing contained on this Website constitutes medical advice, diagnosis, treatment, or a substitute for advice from a qualified healthcare professional.

Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease unless expressly stated otherwise in accordance with applicable law.

Always consult your physician or another qualified healthcare professional before using any dietary supplement, particularly if you:

  • are pregnant or breastfeeding;
  • have a medical condition;
  • are taking prescription medication;
  • have known allergies; or
  • are under medical supervision.

Never disregard professional medical advice because of information obtained from this Website.

11. Supplement Safety

To help ensure the safe use of our products:

  • Always use products strictly in accordance with the directions provided on the product packaging.
  • Keep all supplements out of the reach of young children.
  • Do not use any product if the safety seal is broken, damaged, or missing.
  • Discontinue use immediately and consult a healthcare professional if you experience any adverse reaction.
  • Store products according to the storage instructions provided on the packaging.
  • If you have any concerns regarding whether a product is appropriate for you, seek advice from a qualified healthcare professional before use.

12. Individual Results

Every individual responds differently to dietary supplements.

Any testimonials, customer reviews, before-and-after photographs, or other statements appearing on our Website reflect individual customer experiences and should not be interpreted as typical results or guarantees of future performance.

To the fullest extent permitted by applicable law, Cxuw makes no guarantee that any customer will achieve specific health, wellness, beauty, or lifestyle outcomes from using our products.

 

13. Intellectual Property

All content made available on or through the Website—including, but not limited to, the Cxuw name, logos, trademarks, product names, branding, packaging designs, graphics, photographs, videos, icons, illustrations, text, blog content, marketing materials, software, source code, page layouts, website design, user interface elements, downloadable materials, and all other content—is owned by or licensed to Cxuw and is protected by applicable copyright, trademark, intellectual property, and unfair competition laws.

Your use of the Website does not grant you any ownership rights or licence to use our intellectual property except as expressly permitted by these Terms.

You may not, without our prior written consent:

  • copy;
  • reproduce;
  • modify;
  • republish;
  • upload;
  • distribute;
  • transmit;
  • sell;
  • license;
  • reverse engineer;
  • decompile;
  • scrape;
  • frame;
  • mirror;
  • create derivative works from; or
  • otherwise exploit

any part of the Website or its content for commercial purposes.

Unauthorised use of our intellectual property may result in legal action.

14. Trademarks

The Cxuw name, logo, trade dress, branding, slogans, product names, and all related marks are the exclusive property of Cxuw or its licensors.

Nothing contained on the Website or within these Terms grants any licence or right to use our trademarks without our prior written permission.

15. User Content & Reviews

We welcome honest customer reviews, testimonials, photographs, videos, suggestions, and other content relating to our products and Services.

By submitting any content to Cxuw, you grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable licence to use, reproduce, adapt, modify, publish, distribute, display, translate, and otherwise use that content for the operation, promotion, marketing, and improvement of our business and products.

You represent and warrant that:

  • you own or have the necessary rights to submit the content;
  • the content is accurate to the best of your knowledge;
  • the content does not infringe the rights of any third party;
  • the content does not contain unlawful, defamatory, misleading, fraudulent, abusive, hateful, obscene, or otherwise inappropriate material.

We reserve the right—but not the obligation—to review, edit, refuse, or remove any user-submitted content at our sole discretion.

16. Promotions, Discounts & Gift Offers

From time to time, we may offer promotional discounts, coupon codes, referral incentives, gift offers, giveaways, loyalty rewards, or other marketing promotions.

Unless expressly stated otherwise:

  • promotions cannot be combined;
  • discount codes are limited to one use per qualifying order;
  • promotions cannot be exchanged for cash;
  • expired promotions will not be honoured;
  • promotions cannot be applied retrospectively to completed purchases;
  • promotional offers may be modified, suspended, or withdrawn at any time without notice.

Where we reasonably believe a promotion has been misused, obtained fraudulently, or used contrary to its intended purpose, we reserve the right to cancel the promotion, adjust the order, or refuse the transaction.

17. Acceptable Use

You agree to use the Website only for lawful purposes and in accordance with these Terms.

You must not:

  • violate any applicable law or regulation;
  • interfere with or disrupt the operation or security of the Website;
  • attempt to gain unauthorised access to any account, server, or network;
  • upload or transmit malicious software, viruses, ransomware, spyware, or other harmful code;
  • scrape, crawl, harvest, or extract Website data using automated tools without our prior written consent;
  • impersonate another person or entity;
  • submit false or misleading information;
  • use the Website to infringe another person's intellectual property rights;
  • engage in fraudulent or deceptive conduct;
  • abuse promotions or discount codes;
  • interfere with another user's use of the Website.

We may investigate suspected violations and take any action we consider appropriate, including suspending or permanently terminating access to the Website.

18. Website Availability

We aim to keep the Website available and operating efficiently, but we do not guarantee uninterrupted or error-free access.

The Website may become unavailable due to scheduled maintenance, software updates, technical issues, cyberattacks, internet outages, third-party service interruptions, or circumstances beyond our reasonable control.

We reserve the right to modify, suspend, restrict, or discontinue any feature, product, service, or portion of the Website at any time without prior notice.

19. Accuracy of Website Information

While we make reasonable efforts to ensure the information on our Website is accurate and up to date, errors or omissions may occasionally occur.

Information relating to products, pricing, availability, ingredients, nutritional information, descriptions, or promotional offers may be updated or corrected without prior notice.

Content published on the Website is provided for general informational purposes only and should not be relied upon as the sole basis for purchasing decisions.

20. Third-Party Services

Our Website relies on trusted third-party service providers to operate efficiently.

These providers may include payment processors, shipping carriers, website hosting providers, analytics services, advertising partners, customer support platforms, email service providers, fraud prevention providers, and other technology partners.

Your interactions with these third-party services are governed by their own terms, conditions, and privacy policies.

To the fullest extent permitted by law, Cxuw is not responsible for the availability, content, privacy practices, security, or performance of third-party services or websites.

21. Electronic Communications

By using our Website or providing your contact information, you consent to receive electronic communications from us.

These communications may include:

  • order confirmations;
  • payment receipts;
  • shipping updates;
  • delivery notifications;
  • customer support communications;
  • security alerts;
  • account notifications;
  • policy updates; and
  • promotional emails where you have consented or where otherwise permitted by law.

You agree that electronic communications satisfy any legal requirement that communications be provided in writing.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails. Transactional communications relating to your orders or account may continue where necessary.

22. Privacy

Your privacy is important to us.

Our collection, use, storage, disclosure, and protection of your personal information is governed by our Privacy Policy, which forms part of these Terms.

By using the Website, you acknowledge that you have read and understood our Privacy Policy.

23. Copyright Infringement

If you believe that content available on our Website infringes your copyright or other intellectual property rights, please contact us with sufficient information to allow us to investigate your claim.

Where appropriate, we may remove or disable access to allegedly infringing material while the matter is being reviewed.

24. Feedback & Suggestions

We welcome feedback regarding our Website, products, and customer experience.

If you voluntarily submit ideas, suggestions, recommendations, feature requests, or other feedback, you agree that Cxuw may use, adapt, develop, publish, or implement that feedback without restriction or obligation to compensate you.

 

25. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Website, our products, services, content, and all information made available by Cxuw are provided on an "as is" and "as available" basis.

While we make reasonable efforts to maintain accurate information and reliable services, we do not guarantee that:

  • the Website will always be available, uninterrupted, or error-free;
  • defects or technical issues will always be corrected;
  • the Website will be free from viruses, malware, or other harmful components;
  • information published on the Website will always be complete, accurate, or current; or
  • our products will be suitable for every individual or every intended purpose.

Except where prohibited by law, Cxuw disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Nothing in these Terms excludes any consumer guarantees or rights that cannot legally be excluded under applicable law.

26. Limitation of Liability

To the fullest extent permitted by applicable law, Cxuw and its owners, directors, employees, contractors, affiliates, licensors, suppliers, service providers, and agents shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages arising from or relating to:

  • your use of or inability to use the Website;
  • delays or interruptions to the Website;
  • the purchase or use of our products;
  • shipping or delivery delays;
  • third-party services;
  • inaccurate information supplied by customers;
  • technical failures;
  • loss of profits, revenue, goodwill, business opportunities, savings, or data.

Where liability cannot legally be excluded, our total liability for any claim relating to your purchase or use of our Services shall not exceed the amount actually paid by you for the product giving rise to that claim.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection laws.

27. Indemnification

You agree to indemnify, defend, and hold harmless Cxuw and its owners, officers, directors, employees, contractors, affiliates, licensors, suppliers, and service providers from and against any claims, liabilities, losses, damages, costs, expenses, or reasonable legal fees arising out of or relating to:

  • your breach of these Terms;
  • your misuse of the Website or our products;
  • your violation of any applicable law;
  • your infringement of the rights of another person;
  • any content submitted by you; or
  • any fraudulent or unlawful activity carried out using your account.

This obligation continues even after your use of the Website has ended.

28. Force Majeure

Cxuw will not be responsible for any delay or failure to perform its obligations where the delay or failure results from events beyond our reasonable control.

Such events may include, but are not limited to:

  • natural disasters;
  • floods;
  • fires;
  • earthquakes;
  • severe weather;
  • pandemics;
  • epidemics;
  • acts of government;
  • war;
  • terrorism;
  • civil unrest;
  • labour disputes;
  • internet outages;
  • cyberattacks;
  • utility failures;
  • supplier shortages;
  • shipping carrier disruptions; or
  • any other event outside our reasonable control.

Our obligations will resume as soon as reasonably practicable once the relevant event has ended.

29. Suspension & Termination

We reserve the right to suspend, restrict, or permanently terminate your access to the Website, your customer account, or our Services where we reasonably believe that you have:

  • breached these Terms;
  • provided false or misleading information;
  • engaged in fraudulent or unlawful conduct;
  • attempted to compromise the security of the Website;
  • infringed our intellectual property rights;
  • abused promotions or discount codes; or
  • otherwise used the Website in a manner that may harm Cxuw, its customers, or its reputation.

Termination does not affect any rights or obligations that arose before termination.

30. Governing Law

These Terms of Service and any dispute arising out of or relating to them shall be governed by and interpreted in accordance with the laws of New Zealand, without regard to conflict of law principles.

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

31. Dispute Resolution

If a dispute arises between you and Cxuw, both parties agree to first make reasonable efforts to resolve the matter through good-faith discussions.

If a resolution cannot be reached, either party may pursue any rights or remedies available under applicable law.

We encourage customers to contact us directly before initiating legal proceedings so that we have an opportunity to resolve concerns quickly and fairly.

32. Severability

If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be interpreted as closely as possible to reflect its original intent, and the remaining provisions shall remain in full force and effect.

33. No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Any waiver will be effective only if made expressly in writing.

34. Assignment

You may not assign, transfer, or otherwise dispose of any rights or obligations under these Terms without our prior written consent.

We may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, restructuring, sale of assets, financing, or other corporate transaction.

35. Entire Agreement

These Terms of Service, together with our:

  • Privacy Policy;
  • Refund Policy;
  • Shipping Policy; and
  • any additional policies or legal notices published on the Website,

constitute the entire agreement between you and Cxuw regarding your use of the Website and our Services.

They supersede all prior discussions, agreements, understandings, or communications relating to the same subject matter.

36. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, legal obligations, products, services, or Website functionality.

When changes are made, we will update the "Last Updated" date shown at the top of these Terms.

Unless otherwise required by law, revised Terms become effective immediately upon publication on the Website.

Your continued use of the Website after updated Terms are published constitutes acceptance of those changes.

37. Contact Us

If you have any questions regarding these Terms of Service, our products, or your rights as a customer, please contact us using the details below.

Cxuw

Website: https://cxuw.net

Email: cxuw@cxuw.net

Mailing Address:

85 Awatere Avenue
Beerescourt
Hamilton 3200
Waikato
New Zealand

Acknowledgement

By accessing or using the Website, creating an account, purchasing products, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.