Privacy policy

PRIVACY POLICY

Last Updated: July 18, 2026

At Cxuw ("Cxuw," "we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit https://cxuw.net (the "Website"), purchase our products, create an account, communicate with us, or otherwise interact with our services.

Our Website is powered by Shopify Inc., which provides the ecommerce platform that enables us to sell our products and services securely.

By accessing or using our Website, creating an account, placing an order, or otherwise interacting with our Services, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue use of the Website and Services.

Scope of this Privacy Policy

This Privacy Policy applies to personal information collected through:

  • Our website located at https://cxuw.net
  • Your customer account
  • Orders placed through our Website
  • Customer support interactions
  • Marketing communications
  • Product reviews
  • Promotions, giveaways and surveys
  • Social media interactions where applicable
  • Advertising and analytics technologies used in connection with our Website

This Privacy Policy does not apply to third-party websites, products, or services that may be linked from our Website. We encourage you to review the privacy policies of any third-party services you access.

Information We Collect

Depending on how you interact with us, we may collect different categories of personal information.

1. Personal Information You Provide

When you place an order, create an account, subscribe to our emails, contact us, or otherwise interact with us, we may collect information including:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Account login credentials
  • Purchase history
  • Order details
  • Product preferences
  • Wishlist information
  • Communications with our customer support team
  • Reviews and ratings you voluntarily submit
  • Survey responses
  • Marketing preferences

2. Payment Information

When you make a purchase, payment information is processed securely by our authorized payment providers.

Depending on the payment method selected, this may include:

  • Shop Pay
  • Apple Pay
  • Google Pay
  • Credit or debit card information
  • Transaction identifiers
  • Payment confirmations

Cxuw does not store your complete payment card numbers on our servers.

Payment information is handled by PCI-DSS compliant payment processors using industry-standard encryption and security practices.

3. Automatically Collected Information

When you browse our Website, certain information is automatically collected through cookies, pixels, server logs and similar technologies.

This information may include:

  • IP address
  • Browser type
  • Browser version
  • Operating system
  • Device identifiers
  • Device type
  • Screen resolution
  • Time zone
  • Language settings
  • Internet service provider
  • Referral URLs
  • Exit pages
  • Date and time of access
  • Products viewed
  • Pages visited
  • Search terms
  • Time spent on pages
  • Click activity
  • Shopping cart activity
  • Purchase behaviour
  • Website navigation patterns

We collect this information to improve our Website, monitor performance, detect fraud, understand customer behaviour, personalize your experience, and improve our products and services.

4. Cookies and Similar Technologies

Our Website uses cookies and similar technologies including:

  • Browser cookies
  • Pixels
  • Tags
  • Web beacons
  • Local storage
  • SDKs (where applicable)
  • Session identifiers

These technologies help us:

  • Remember your shopping cart
  • Keep you signed into your account
  • Save your preferences
  • Measure website traffic
  • Understand customer behaviour
  • Improve website performance
  • Detect fraud
  • Provide personalized advertising
  • Measure advertising effectiveness
  • Improve customer experience

Cookies may be classified as:

Essential Cookies

Required for the Website to function properly.

Examples include:

  • Shopping cart functionality
  • Secure checkout
  • Login authentication
  • Fraud prevention
  • Website security

Without these cookies, parts of the Website may not function correctly.

Analytics Cookies

These help us understand how visitors use our Website.

Where enabled, we may use technologies including:

  • Google Analytics 4
  • Shopify Analytics

These services help us understand:

  • Which pages are most popular
  • Which products customers view
  • How visitors navigate our Website
  • Conversion rates
  • Website performance
  • Customer behaviour trends

Information collected through analytics tools is generally aggregated and helps us improve our Website.

Advertising Cookies

We may use advertising technologies to provide more relevant advertisements.

These may include technologies provided by:

  • Meta (Facebook)
  • Google Ads
  • Shopify Audiences (where available)
  • Other advertising partners as our business evolves

These technologies may help us:

  • Measure advertising campaigns
  • Show relevant advertisements
  • Limit repetitive advertisements
  • Understand purchases resulting from advertisements
  • Improve marketing performance

These providers may collect information in accordance with their own privacy policies.

How We Use Your Information

We only collect personal information where reasonably necessary to operate our business and provide our Services.

We may use your information to:

  • Process and fulfill your orders
  • Process secure payments
  • Deliver purchased products
  • Provide shipping updates
  • Send order confirmations
  • Send delivery notifications
  • Send review request emails
  • Provide customer support
  • Respond to enquiries
  • Manage your customer account
  • Detect fraudulent activity
  • Prevent unauthorized transactions
  • Improve website performance
  • Personalize your shopping experience
  • Recommend products
  • Improve our products
  • Improve customer service
  • Conduct internal analytics
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our Terms of Service
  • Protect our legal rights
  • Protect customers from fraud
  • Maintain Website security
  • Administer promotions and giveaways
  • Send promotional emails where permitted by law and where you have subscribed or otherwise consented.

Marketing Communications

If you subscribe to receive marketing communications, we may send you:

  • Product announcements
  • Educational content
  • Promotions
  • Special offers
  • New product launches
  • Limited-time sales
  • Restock notifications
  • Seasonal campaigns

You may unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting us directly.

Please note that even if you opt out of marketing communications, we may continue sending transactional emails relating to your orders, shipping updates, customer support, security notices, or legal obligations.

 

How We Share Your Personal Information

We value your privacy and do not sell your personal information for monetary compensation. However, to operate our business effectively and provide our Services, we may disclose your personal information to trusted third parties that assist us in running our business.

We only disclose personal information where reasonably necessary, where you have instructed us to do so, or where disclosure is permitted or required by applicable law.

The categories of third parties with whom we may share your information include the following.

Shopify

Our online store is hosted by Shopify Inc., which provides the ecommerce platform that powers our Website.

Shopify processes personal information necessary to:

  • Host our Website
  • Operate secure checkout
  • Process payments
  • Manage customer accounts
  • Prevent fraudulent transactions
  • Process refunds
  • Store order information
  • Provide analytics
  • Maintain Website security
  • Improve platform functionality

Information submitted through our Website may be stored by Shopify in accordance with Shopify's own Privacy Policy.

Payment Providers

When you place an order, payment information is processed securely through authorized payment providers.

Depending on your selected payment method, this may include:

  • Shop Pay
  • Apple Pay
  • Google Pay
  • Credit card processors
  • Banking institutions

We do not receive or store your full payment card details.

Shipping & Fulfilment Providers

To fulfil your orders, we share necessary information with shipping carriers and logistics providers.

This may include:

  • Name
  • Shipping address
  • Email address
  • Telephone number (where required)
  • Order details
  • Tracking information

This information is used solely for delivering your purchase and providing shipping updates.

Marketing Providers

If you subscribe to marketing communications, we may use trusted email marketing providers to send promotional emails and transactional communications.

These communications may include:

  • Order confirmations
  • Shipping updates
  • Delivery notifications
  • Product review requests
  • Promotions
  • New product announcements
  • Educational content
  • Abandoned cart reminders
  • Back-in-stock notifications

Where applicable, these providers may collect engagement information such as:

  • Email opens
  • Link clicks
  • Device information
  • General location
  • Email preferences

This helps us improve future communications.

Analytics Providers

To better understand how visitors use our Website, we may use analytics providers including:

  • Google Analytics 4
  • Shopify Analytics
  • Other analytics services as our business evolves

These providers may collect information including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Geographic region
  • Referral source
  • Website interactions
  • Session duration
  • Conversion events
  • Purchase behaviour

This information helps us improve our Website and customer experience.

Advertising Partners

We may use advertising technologies provided by companies including:

  • Meta (Facebook & Instagram)
  • Google Ads
  • Shopify Audiences (where available)
  • Other advertising partners as our marketing activities expand

These services may use cookies, pixels, device identifiers and similar technologies to:

  • Measure advertising effectiveness
  • Show personalized advertisements
  • Build custom audiences
  • Create lookalike audiences
  • Improve campaign performance
  • Understand purchasing behaviour

Advertising partners process information according to their own privacy policies.

Customer Reviews

If you submit a product review, we may use review platforms to display verified customer feedback.

Depending on the information you provide, publicly visible information may include:

  • First name
  • Initial of surname
  • Review content
  • Product purchased
  • Rating
  • Images you choose to upload

Please avoid including sensitive personal information within reviews.

Legal Requirements

We may disclose personal information where we reasonably believe disclosure is necessary to:

  • Comply with applicable law
  • Respond to lawful requests from government authorities
  • Respond to court orders
  • Enforce our Terms of Service
  • Investigate fraud
  • Prevent illegal activity
  • Protect our legal rights
  • Protect our customers
  • Protect public safety

International Data Transfers

Because we use internationally recognised service providers, your personal information may be transferred to, processed, or stored in countries outside New Zealand or the United States.

These countries may have privacy laws that differ from those in your country of residence.

Where required by applicable law, we implement appropriate safeguards to protect your personal information, including contractual safeguards and recognised international transfer mechanisms.

By using our Services, you acknowledge that your personal information may be transferred internationally where necessary to provide our Services.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including providing our Services, complying with legal obligations, resolving disputes, enforcing agreements, and protecting our business.

As a general guide:

  • Order and transaction records may be retained for at least seven (7) years to satisfy accounting, taxation, audit and legal requirements.
  • Customer accounts remain active until deleted by you or us.
  • Marketing information is retained until you unsubscribe or withdraw your consent.
  • Customer support communications may be retained for quality assurance, training, dispute resolution and legal compliance.
  • Analytics information is retained in accordance with the settings of the relevant analytics platform.
  • Information may be retained longer where required by law or where reasonably necessary to establish, exercise or defend legal claims.

Once retention is no longer necessary, personal information will be securely deleted, anonymised, or otherwise disposed of using appropriate methods.

Security

Protecting your information is extremely important to us.

We maintain reasonable administrative, technical and physical safeguards designed to protect personal information against:

  • Unauthorised access
  • Accidental disclosure
  • Alteration
  • Misuse
  • Loss
  • Destruction

These measures may include:

  • SSL encryption
  • Secure Shopify infrastructure
  • Password-protected systems
  • Restricted employee access
  • Fraud monitoring
  • Secure payment processing
  • Industry-standard security practices

While we take reasonable precautions to protect your personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security.

 

Your Privacy Rights

Depending on where you live, including New Zealand, California, and certain other jurisdictions, you may have legal rights regarding your personal information.

Subject to applicable law, these rights may include:

Right to Access

You may request confirmation of whether we process your personal information and request access to the personal information we hold about you.

Right to Correction

You may request that we correct inaccurate, incomplete, or outdated personal information.

Where appropriate, we may ask you to verify the accuracy of the updated information before making changes.

Right to Deletion

You may request that we delete your personal information where permitted by law.

Please note that we may retain certain information where necessary to:

  • Complete transactions
  • Comply with legal obligations
  • Prevent fraud
  • Resolve disputes
  • Enforce agreements
  • Exercise or defend legal claims

Right to Data Portability

Where applicable, you may request a copy of your personal information in a structured, commonly used, and machine-readable format.

Right to Withdraw Consent

Where our processing relies on your consent, you may withdraw that consent at any time.

Withdrawal of consent will not affect processing carried out before consent was withdrawn.

Right to Restrict Processing

Where permitted by applicable law, you may request that we temporarily restrict how your personal information is processed.

Right to Object

You may object to certain processing activities, including direct marketing.

If you object to receiving marketing communications, we will honour your request as soon as reasonably practicable.

California Privacy Rights (CPRA/CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

These rights may include the right to:

  • Know what personal information we collect.
  • Know how we use your personal information.
  • Know who we disclose personal information to.
  • Access your personal information.
  • Correct inaccurate personal information.
  • Delete personal information.
  • Request a portable copy of your information.
  • Opt out of the sharing of personal information for cross-context behavioural advertising, where applicable.
  • Limit the use of sensitive personal information where applicable.
  • Exercise your rights without discrimination.

We do not discriminate against individuals who exercise their privacy rights.

New Zealand Privacy Rights

As a New Zealand business, we comply with the Privacy Act 2020.

If you are located in New Zealand, you have the right to:

  • Request access to your personal information.
  • Request correction of your personal information.
  • Make a complaint regarding our handling of your information.

We will respond to privacy requests within the timeframes required under applicable New Zealand law.

European Privacy Rights (GDPR)

Where the General Data Protection Regulation ("GDPR") applies, you may have additional rights including:

  • Access
  • Rectification
  • Erasure
  • Restriction
  • Data portability
  • Objection
  • Withdrawal of consent

Where required, we rely on one or more lawful bases for processing your personal information, including:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent

Exercising Your Rights

To exercise any privacy rights described in this Privacy Policy, please contact us using the contact details below.

Before processing your request, we may ask you to verify your identity to protect your information.

We will respond within the timeframes required by applicable law.

Marketing Preferences

You may unsubscribe from promotional emails at any time by:

  • Clicking the "Unsubscribe" link in any marketing email; or
  • Contacting us directly.

Please note that even after unsubscribing from promotional communications, we may continue sending service-related communications including:

  • Order confirmations
  • Shipping updates
  • Delivery notifications
  • Security notices
  • Customer support responses
  • Legal notices

These communications are necessary for providing our Services.

Do Not Track

Some internet browsers provide a "Do Not Track" ("DNT") setting.

Because there is currently no universally accepted standard for responding to DNT signals, our Website does not currently respond differently when such signals are received.

Automated Decision Making

We may use automated technologies to help:

  • Detect fraudulent transactions
  • Improve Website security
  • Personalize product recommendations
  • Improve advertising performance
  • Improve customer experience

These technologies are not intended to produce legal or similarly significant decisions about you without meaningful human involvement.

Children's Privacy

Our Website is not directed toward children under the age of 13 years, and we do not knowingly collect personal information from children under 13.

If we become aware that personal information has been collected from a child under 13 without appropriate parental consent, we will take reasonable steps to delete that information.

If you believe a child has provided us with personal information, please contact us immediately.

Business Transfers

If Cxuw undergoes a merger, acquisition, investment, financing, restructuring, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction, subject to applicable privacy laws.

Third-Party Websites

Our Website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, security, or content of those third-party services.

We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal obligations, or regulatory requirements.

When we make changes, we will update the "Last Updated" date shown at the top of this Privacy Policy.

Where required by law, we will provide additional notice of material changes.

Your continued use of our Website following any updates constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or would like to submit a privacy-related request, please contact us.

Cxuw

Website: https://cxuw.net

Email: cxuw@cxuw.net

Address:

85 Awatere Avenue

Beerescourt

Hamilton 3200

Waikato

New Zealand

Complaints

If you believe we have not handled your personal information appropriately, please contact us first so we can attempt to resolve your concerns.

If you are not satisfied with our response, you may have the right to lodge a complaint with the appropriate privacy or data protection authority in your jurisdiction, including the Office of the Privacy Commissioner (New Zealand) where applicable.

Final Note

This Privacy Policy applies to all visitors, customers, users, and others who access or use our Services.

By continuing to use our Website and Services, you acknowledge that you have read and understood this Privacy Policy.